Frequently Questions
Frequently Questions: Your Guide to Understanding Our Products
Welcome to our Frequently Questions section, where we address the most common inquiries about our products and services. If you're looking for answers to your curiosities, you've come to the right place. Our aim is to enhance your shopping experience and provide clarity, helping you make informed decisions.
π¦ Orders & Shipping
How long does it take to receive my order?
Orders are usually processed within 2-4 business days. Delivery typically takes 5-10 business days, depending on your location.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination.
π³ Payments & Security
What payment methods are available?
You can pay using credit/debit cards and PayPal
Are payments on your website secure?
Yes. All payments are processed through a secure SSL connection and certified payment providers. Your card details are never stored on our system.
π Returns & Exchanges
Can I return a product?
Yes, you may return a product within 14 days of receiving your order, provided it is unopened and unused.
What if I receive a wrong or defective product?
If you receive an incorrect or defective item, please contact us immediately and we will arrange a replacement or refund at no extra cost.
𧴠Product Information
Are products suitable for sensitive skin?
Yes, our products are formulated with gentle, natural ingredients and are suitable for sensitive skin.
Are your products vegan and cruelty-free?
Yes, products are cruelty-free and never tested on animals. Where stated, they are also 100% vegan.
Do your products contain parabens or harsh chemicals?
No. Our products are free from parabens, sulfates, and harsh chemicals.
π§Ό Usage & Storage
How do I use the products correctly?
Usage instructions are provided on each individual product page.
How long do the products last after opening?
Most products have a shelf life of 6β12 months after opening. Please check the PAO symbol on the packaging.
How should I store the products?
Store in a cool, dry place away from direct sunlight and moisture.
π Gifts & Gift Cards
Can I send my order as a gift?
Yes! You can select gift wrapping at checkout.
Do you offer gift cards?
Yes, we offer digital gift cards that are delivered via email.
Still have questions? Contact us - weβre happy to help!